GCash Jili Privacy Policy

When you register and use gcash jili, we collect the personal information needed to operate your account and process your transactions securely. This includes your full name, date of birth, GCash-registered mobile number, and any identity documents submitted for verification purposes. We also collect technical data such as your device type, IP address, browser information, and session activity to help us maintain platform security and improve your experience. Transaction records — including deposit amounts, withdrawal requests, and game activity — are stored as part ofyour account history and are accessible to you at any time through your account dashboard. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We only collect information that is genuinely necessary for the operation of the platform and the protection of our players.

The personal information we collect is used primarily to create and manage your gcash jili account, process deposits and withdrawals via GCash, and verify your identity in line with Philippine regulatory requirements. We use your contact details to send you important account notifications, security alerts, and platform updates — we do not send unsolicited marketing messages without your consent. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and ensure that the platform remains safe and fair for all Filipino players. Your game activity data is used to personalise your experience and to ensure responsible gaming tools are available when needed. We may also use aggregated, anonymised data for internal analytics and platform improvement — this data cannot be used to identify you personally. We will never use your information for any purpose that is not directly related to the operation of the platform or required by law. If you have questions about how your data is used, our FAQ page provides further guidance.

GCash Jili does not sell, rent, or trade your personal information to any third party for commercial purposes — this is a firm commitment we make to every Filipino player on our platform. We may share limited data with trusted service providers who assist in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners, but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data securely and in compliance with applicable Philippine data privacy laws. In cases where we are legally required to disclose information — for example, in response to a valid court order or regulatory request from a Philippine authority — we will comply with that obligation. We may also share information within our corporate group for internal administrative purposes, subject to the same data protection standards. We will notify you of any material changes to our data-sharing practices through the platform or via your registered contact details. Your trust is important to us, and we take every reasonable step to ensure your information is handled with care.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the gcash jili platform is encrypted using secure protocols, ensuring that your account details and transaction information remain private at all times. Our systems are regularly monitored and tested for vulnerabilities, and access to personal data within our organisation is strictly limited to authorised personnel who need it to perform their duties. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine data protection authority in accordance with our legal obligations under the Data Privacy Act of 2012. We also encourage you to take steps to protect your own account — use a strong, unique password and never share your login credentials with anyone. If you suspect that your account has been compromised, please contact our support team immediately and visit our FAQ page for guidance on securing your account. Your security is a shared responsibility, and we are committed to doing our part.

As a Filipino player and data subject under the Data Privacy Act of 2012, you have specific rights regarding the personal information we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold, and the right to request corrections if any of that information is inaccurate or incomplete. You may also request the deletion or blocking of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team through the contact details available on the platform — we will respond to all valid requests within the timeframe required by law. We are committed to making this process as straightforward as possible for every player on our platform.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations. Transaction records and account history are kept for a minimum period to comply with financial and regulatory obligations, even after an account is closed. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it so that it can no longer be linked to you. You may request early deletion of your data by contacting our support team, though we may be required to retain certain records for legal or regulatory reasons even after such a request. We review our data retention practices regularly to ensure we are not holding information longer than necessary. If you have specific questions about how long we keep a particular type of data, our FAQ page may have the answer, or you can contact us directly. Responsible data management is a core part of how gcash jili operates.